Return Policy

Please contact us to obtain a Return Goods Authorization (RGA) and directions on how to return products. Products can be returned within 30 days of receipt, and must be returned in 'AS NEW' condition - in its original packaging, never installed and in 100% resalable condition. Products must be returned in the original manufacturers' box and packaging, without any writing/marking on the packaging, and must contain all pieces. Please call us at 246-421-6914 or email us at [email protected], to obtain a Return Goods Authorization (RGA). RGA requests are processed within 24-72 hours, and you will receive instructions via email. Once an RGA number and return label is issued, the product needs to be returned within 30 days.
Products purchased online can only be returned to a local Exclusive Lighting location once authorized by email from a Customer Care Representative.

Refunds

Returns successfully inspected for resalable condition will result in a full merchandise refund (there is no restocking fee). Initial shipping charges are not refundable. Refunds are processed within 7-10 business days of receipt and are issued to your original method of payment.

Cancellation Policy

You may cancel your order and receive a full refund provided your order has not shipped. Most orders ship within 24 hours of when they are received. Customer Service can provide the latest status of your order and advise if the order can be cancelled. Once an item is shipped the terms of our Returns Policy take effect.

Product Defects

exclusivelightingelectrical.com sells only quality products from leading industry manufacturers. All products are covered by the manufacturer's comprehensive warranties. If you have purchased a product from us and you find it to be defective within the first year of use, please contact our customer service department at exclusivelightingelectrical.com for assistance in processing your warranty claim.